Terms & Conditions

Last Updated: November 2026

Welcome to the Ranna Ghor website. By accessing or using our website, placing an order, or making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Business Information

This website is operated by Ranna Ghor ("we", "us", or "our").

Trading Address: 15 Holyhead Road, Wednesbury, WS10 7DJ, United Kingdom
Legal Entity / Business Name: Ranna Ghor
Contact Email: info@rannaghor.co.uk
Contact Phone: 0121 820 7446

2. Orders & Contract Formation

Ordering: When you place an order on our website or through third-party platforms, your order represents an offer to purchase food and drink. A binding contract is formed only when we confirm acceptance of your order.
Menu Availability: All dishes are subject to availability. If an item is out of stock, we will attempt to contact you to offer a suitable replacement or refund.
Pricing: Delivery fees (where applicable) are clearly shown before checkout. We reserve the right to correct accidental pricing errors.
Third-Party Platforms: Orders placed through third-party platforms (e.g., Just Eat, Deliveroo, Uber Eats) are subject to that platform’s terms, pricing, and refund policies. Issues with orders placed via third-party apps should be raised directly through the respective platform.

3. Food Allergies & Intolerances

We take food safety and allergen management very seriously. Our dishes are prepared in an active commercial kitchen where all major food allergens (including nuts, peanuts, dairy, cereals containing gluten, eggs, crustaceans, fish, sesame, mustard, soya, and sulphites) are handled.
Important Notice Regarding Menu Symbols & Dietary Labels: Printed menus, online platforms, or promotional materials may occasionally contain typographical errors or outdated dietary symbols (such as GF, V, or VG). Do not rely solely on printed or displayed symbols, dietary icons, or online order notes. Recipe formulations, ingredient suppliers, and cooking methods may change.
Mandatory Allergen Confirmation: If you or anyone in your party has a food allergy, severe intolerance, or specific dietary requirement, you must contact our restaurant directly at 0121 820 7446 or email info@rannaghor.co.uk before placing your order to confirm dish suitability. Our staff will consult our live Master Allergen Register to ensure your meal is prepared safely.

4. Right to Refuse Service & Visitor Conduct

Zero Tolerance Policy: We operate a zero-tolerance policy towards verbal abuse, physical violence, harassment, intimidation, or inappropriate behavior directed at our staff, delivery drivers, or other customers.
Refusal of Service: We reserve the right to decline service, cancel active online or delivery orders, or ask guests to leave our premises at our sole discretion if behavior is deemed unacceptable, offensive, or unsafe.

5. Alcohol & Premises Policy

Unlicensed Premises: Ranna Ghor is an unlicensed restaurant and does not sell or serve alcoholic beverages. A selection of soft drinks, mocktails, and hot beverages is available for purchase.
BYOB Policy: Guests are welcome to bring their own alcoholic drinks to enjoy with their meal.
Responsible Consumption: We reserve the right to refuse service or ask guests to leave if individuals show signs of extreme intoxication or behave disruptively.

6. Table Bookings & Reservations

Reservation Policy: All table bookings, group reservations, deposits, and cancellation rules are subject to our separate Reservation Policy displayed on our website.
Holding Tables: Reserved tables will be held for up to 15 minutes past the agreed booking time before being released to walk-in guests unless we are notified in advance.

7. Delivery & Collection

Estimated Times: Delivery and collection times provided at checkout are estimates only. Traffic, weather, and peak kitchen hours may affect timing.
Delivery Address: You are responsible for providing an accurate delivery address and contact phone number. If our driver cannot contact you or access your property, your order may be returned to the restaurant without a refund.

8. Cancellations, Refunds & Returns

Food Exemptions: Under the UK Consumer Contracts Regulations, prepared fresh food is exempt from standard 14-day distance cancellation rights.
Order Cancellations: Once an order has been accepted and kitchen preparation has started, orders cannot be cancelled or refunded.
Refund Requests: If your order is incomplete, incorrect, or fails to meet reasonable quality standards under the Consumer Rights Act 2015, please contact us immediately on the day of purchase so we can rectify the issue or process a partial/full refund.

9. Outside Food & Special Items

Outside Catering: With the exception of celebratory cakes (by prior arrangement with management), no outside food or beverage may be brought into or consumed in the restaurant. As we are not licensed to sell alcohol, customers are welcome to bring their own which is the only exception.
Allergen Disclaimer for Outside Items: We accept no liability for allergen cross-contamination or ill health resulting from outside food items brought onto the premises by guests.

10. Personal Property & Loss

We are not liable for any lost, stolen, or damaged personal belongings brought onto our premises or left behind by guests. Any items found by our team will be kept in safe storage for up to 14 days.

11. Website Use & Intellectual Property

All content on this website - including menus, text, logos, photographs, and branding - is the property of Ranna Ghor and protected by UK copyright law. You may not copy, reproduce, or modify any website content without our written consent.

12. Events Beyond Our Control (Force Majeure)

We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control (e.g., severe weather, power or gas supply outages, emergency road or building closures, or official health directives).

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal disputes will be subject to the exclusive jurisdiction of the English courts.