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RANNA GHOR'S Privacy Policy

Last Updated: November 2026

At Ranna Ghor ("we", "our", or "us"), operated at 15 Holyhead Road, Wednesbury, WS10 7DJ, we are committed to protecting and respecting your personal privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, place online orders, make reservations, or interact with us.

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1. Who We Are (Data Controller)

For the purpose of UK data protection laws, the Data Controller responsible for your personal information is:

  • Business Name: Ranna Ghor

  • Legal Entity: INNOVURE LTD (trading as Ranna Ghor)

  • Trading Address: 15 Holyhead Road, Wednesbury, WS10 7DJ, United Kingdom

  • Contact Email: privacy@rannaghor.co.uk (or info@rannaghor.co.uk)

  • Contact Phone: 0121 820 7446

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2. Information We Collect About You

We may collect and process the following personal data when you use our website or services:

  • Contact Information: Your name, email address, phone number, and delivery address when you make an inquiry, table reservation, or place a food order.

  • Order & Transaction Details: Items ordered, delivery instructions, and payment status. (Note: All payment card processing is handled securely by third-party payment providers; we do not store full credit card or debit card numbers on our servers).

  • Technical & Usage Data: Your IP address, browser type, operating system, pages visited, and browsing behavior gathered automatically via standard web cookies.

  • Communications: Any communications or feedback you send to us directly via contact forms, email, or telephone.

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3. How We Use Your Information

We collect and use your personal information under the following legal bases and purposes:

  • To Fulfill Orders & Bookings: To process online food orders, manage table reservations, and contact you regarding delivery or order updates (Performance of Contract).

  • Customer Support: To respond to queries, feedback, or customer service requests (Legitimate Interests).

  • Marketing Communications: To send you news, special offers, or promotional discounts if you have explicitly opted in to receive marketing emails (Consent). You can unsubscribe at any time.

  • Legal & Regulatory Compliance: To satisfy tax, accounting, food safety, or local regulatory obligations (Legal Obligation).

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4. How We Share Your Information

We never sell, rent, or trade your personal data to third parties. However, we may share your information with trusted third-party service providers who help us operate our business, including:

  • Online Ordering Platforms & Technical Partners: Website hosting services and ordering systems that process online orders on our behalf.

  • Payment Processors: Secure third-party payment gateways (e.g., Stripe, PayPal, or card terminal providers).

  • Delivery Drivers: Independent or platform drivers who require your delivery address and phone number to fulfill your food order.

  • Legal Authorities: When required by UK law, court order, or local council regulations.

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5. Cookies & Tracking

Our website uses standard cookies to help enhance your browsing experience, remember your ordering basket, and analyse website traffic.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our online ordering tools.

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6. Data Security & Retention

  • We maintain appropriate physical, electronic, and managerial security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed without authorization.

  • We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any accounting, legal, or reporting requirements.

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7. Your Legal Rights (UK GDPR)

Under UK data protection laws, you have rights regarding your personal information, including the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of any incomplete or inaccurate data.

  • Erasure ("Right to be Forgotten"): Request that we delete your personal information where there is no good reason for us to continue processing it.

  • Object / Restrict: Object to direct marketing or request restrictions on processing your data.

  • Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us via email at privacy@rannaghor.co.uk.

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8. Complaints

If you have any concerns about our privacy practices, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority:

  • Information Commissioner’s Office (ICO): www.ico.org.uk | Helpline: 0303 123 1113

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. Any updates will be posted directly on this page with an updated revision date.

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